Refund Policy

Effective Date: 02/June/2024

Overview

ExamGyani Technologies Private Limited is committed to providing high-quality educational materials, including PDFs and notes, to our valued customers. This Refund Policy outlines the conditions under which refunds may be granted.

Refund Conditions

1. Non-Delivery of Product:

   • If you do not receive the product after the payment has been successfully processed, you are eligible for a refund. Please contact our support team at [support@examgyani.com] with your order details to initiate the refund process.

2. Technical Issues:

   • If you experience technical issues that prevent you from accessing or using the purchased materials, and our support team is unable to resolve the issue, you may be eligible for a refund. Please report the issue within 7 days of purchase for consideration.

3. Duplicate Purchase:

   • In case of accidental duplicate purchases of the same product, you may request a refund for the duplicate transaction. Please provide proof of duplicate charges for verification.

Refund Process

1. Submission of Refund Request:

   • To request a refund, please contact our support team at [support@examgyani.com] within 7 days of the purchase date. Include your order number, the email address used for the purchase, and a detailed explanation of the issue.

2. Review and Verification:

   • Our team will review your request and may contact you for additional information if necessary. We aim to respond to all refund requests within 5 business days.

3. Approval and Processing:

   • If your refund request is approved, the refund will be processed back to the original payment method within 10 business days. You will receive an email notification once the refund has been issued.

Non-Refundable Situations

1. Change of Mind:

   • Refunds will not be issued for change of mind or dissatisfaction with the product once it has been delivered.

2. Downloadable Products:

   • Given the nature of digital products, refunds will not be provided for downloaded materials unless there is a proven defect or issue as outlined in the Refund Conditions.

3. Late Requests:

   • Refund requests submitted more than 7 days after the purchase date will not be considered.

Contact Information

For any questions or concerns about our Refund Policy, please contact us at:

ExamGyani Technologies Private Limited
Email: support@examgyani.com

By making a purchase on ExamGyani.com, you acknowledge that you have read and agree to this Refund Policy. Thank you for your understanding and support.