Home » Post Graduate Diploma in Management [PGDM] (Services Management) – Admissions, Eligibility, Syllabus, Top Colleges

Post Graduate Diploma in Management [PGDM] (Services Management) – Admissions, Eligibility, Syllabus, Top Colleges

The PGD in Services Management is a one-year curriculum that is divided into two semesters. The course is designed to provide qualified applicants with the abilities they’ll need to succeed in the constantly changing housing finance industry, as well as to develop subject understanding and skills. Financing service quality, credit risk management, administration, sales, general administration, and customer engagement are among the courses covered in the course.

One of the program’s main goals is to create significant professionals with strong organizational and administrative abilities as well as a global perspective. Its goal is to provide a holistic and integrated management approach in the financial service sectors.


Eligibility for PGDM in Service Management

A B.E./ B. Tech qualification (10+2+3 pattern) in any discipline from a recognized/authorized institution with a minimum aggregate score of 45 percent (40 percent for SC/ ST/ OBC applicants) is required for admission to the course. Engineering, Medicine, Chartered Accountancy (ICAI), Cost and Works Accountancy (ICWAI), Chartered Secretary (ICSI), and Law degree holders may also register.

Candidates who have taken their last year’s examinations in a suitable Bachelor’s degree program and have yet to pass it are also eligible to join, provided that they complete their Bachelor’s degree program/ graduate within a set time frame.


Admission Process PGDM in Services Management

Acceptance to the program is granted based on the results of a suitable qualifying examination and a subsequent round of interviews, or, in most circumstances, direct admission.

Written Test – The majority of institutes administer written exams between November and January. The written tests, for example, include the assessment and evaluation elements:

  • Quantitative Skills: This component assesses the aspirant’s ability to perform up to higher secondary school mathematics, including Arithmetic (Number Theory, Ratio and Proportion, TSD, Percentages, Partnerships, Mixtures and Allegations, and so on).
  • Geometry: Lines and Angles, Triangles, Circles, Co-Ordinate Geometry etc.
  • Algebra: Quadratic equations, Functions
  • Probability, Permutations and Combinations
  • Set theory, Trigonometry, Stock and Shares etc.
  • Verbal Ability: Grammar, English use, language learning, vocabulary, and other characteristics of the English language are covered in this part.
  • General and Business Awareness: This category contains both static and current general and business knowledge.
  • Logic, critical reasoning, and visual reasoning are examples of cognitive faculties.

Group Discussion and Personal Interview – 

Several institutions hold these rounds between February and March. Group behavior, knowledge, language skills, reasoning ability, adaptability, leadership, confidence, initiative, confidence, and inventiveness are just a few of the personality qualities assessed during GDs and PIs. Personal Interviews and Group Interviews are the two types of interviews. The Personal Interview evaluates a student’s education, ambitions, and personality, whereas the Group Interview evaluates their critical thinking skills.


Course Overview for PGDM in Service Management

Course LevelPostgraduate
Duration2 years (Full time)
Examination TypeSemester System
EligibilityBachelor’s degree in any specialization
Admission ProcessEntrance test or direct admission in some cases
Course FeeINR 20,000 to 12,00,000 P.A.
Average Starting salaryINR 2,00,000 to 36,00,000 P.A

What is Course for PGDM in Service Management?

New World Management will provide a two-year full-time Post Graduate Diploma in Services Management (PGDM). Postgraduate Degree ( Services Management) Including during market downturns, certain industries of the service sector, such as medical services, finance, banking, retail, telecom, entertainment – event organization, sports, entertainment, and so on, have continued to develop, indicating a positive growth in the next years. With all that in view, NHLI is leading the charge in launching a two-year full-time PGDM (Service Management) program aimed at developing well-trained professionals to support various businesses in the services sector.

The PGDM(SM) was created with the goal of satisfying the needs of entry-level managers. All of the courses and specializations have been designed in collaboration with industry specialists from various fields.


Skills required by PGDM in Service Management

Service Management professionals will not be confined to their existing duties in the future; instead, they will need to acquire some extra abilities in order to fulfill organizational objectives and achieve desired outcomes. But what other abilities and skills would Service Management professionals require?

  • An awareness of AI and analytics, as well as the skills and abilities that go with them
  • Functionality in Knowledge Management
  • Competencies in Business Partnership Management (BRM)
  • a working knowledge of what value proposition is and how to develop it
  • Client service abilities
  • Collaboration and communication abilities
  • Problem-solving abilities and skills
  • For greater company results, an innovation in technology is necessary.
  • A willingness to learn new things on a regular basis Personal mobility and flexibility, as well as the capacity to deal with ambiguity

Top Colleges Offering PGD in Services Management

A table of the top institutions in India that offers the program, together with their places and costs, has been gathered below.

COLLEGE NAMECITYAVERAGE FEES
Jaipuria Institute of ManagementUttar PradeshINR 8,20,000 P.A.
Maharaja Sayajirao UniversityGujaratINR 23,100 P.A.
New Horizon Leadership InstituteBangaloreINR 80,000 P.A.
Swami Vivekanand Institute of information technologyChandigarhINR 1,20,000 P.A.
Adam smith institute of managementHyderabadINR 11,00,000 P.A.
Apeejay School of managementDelhiINR 1,75,250 P.A.
Advance institute of business managementFaridabadINR 4,95,000 P.A.

Syllabus for PGD in Services Management

The service industry accounts for a large portion of Economic growth and is growing at a faster rate than agriculture and manufacturing. Because of the direct engagement with clients, service organizations are people-oriented. Consumers are typically involved in the service operation, frequently through unfiltered interactions with personnel and facilities. Operations Managers face a problem in successfully utilizing volatile quality of service delivery as a result of the consequent changes in the market. This arises when consumption and production occur at the same time, and warehouses are frequently unable to keep up. The goal of the course is to provide graduate students with the techniques and practices they need to run a service operation efficiently.   Here is a semester-by-semester breakdown of the school’s curriculum in the course.

S. No.SEMESTER I
1Principles of Management
2Financial Accounting
3Fundamentals of Communication & Interview Preparation
4Human Resource Management
5Marketing Management
6Managerial Economics
S. No.SEMESTER II
1Strategic management
2Cost Accounting
3The Integrative Manager
4Innovation Management
5Mastering the Interview & Networking Skills
6Project Work
S. No.SEMESTER III
1Functional Administration
2Industrial relation & labour laws
3Human Resource Management II
4Services Management I
5Six Sigma
6Project& ISR
S. No.SEMESTER IV
1Services marketing
2Customer-centric organization
3Total quality management
4Services Management – II
5Project Work

Career Scope for PGD in Services Management

Accounting, human resources, marketing, operations, and computer skills are among the topics covered in the PGD in Services Management program. Fundamentals of business strategy, assessments of company challenges, administration of productive teams, and approaches to improve firm profitability are taught at an advanced level to the students. The PGD in Services Management focuses on putting academic concepts into practise. Below are among the most common career jobs available to successful postgraduates in the subject, along with job titles and salaries.

JOB TYPEJOB DESCRIPTIONAVERAGE SALARY
Retailing ManagerHiring, developing, managing, and appraising employees, budget preparation, keeping account records, handling customer inquiries and complaints, regulating pricing and stock control, and maintaining compliance with all relevant regulations are all responsibilities.INR 3,60,000 to 4,52,000 P.A.
Tourism ManagerSupervising employees, creating tourist/visitor material, budget preparation, preparing papers, business strategy, press releases, giving presentations, and keeping financial records are all responsibilities.INR 2,40,000 to 4,00,000 P.A.
Public Relation OfficerAnswering questions from the media, presenting stories to the mainstream press, developing media kits, and planning press conferences are all responsibilities. They create speeches for organizational leaders, create promotional and media communications content, and create articles for business newsletters in addition to composing press releases.INR 2,50,000 to 4,50,000 P.A.
Executive DirectorAccountable for directing the institution’s management, programs, and strategic initiatives. Philanthropy, marketing, and community engagement are all important responsibilities. The post committee of the Board of Directors directly.INR 35,00,000 to 37,00,000P.A.
LecturerAt a senior level, you’re in charge of managing and overseeing employees. The position may include responsibilities such as serving as Head of Department, showing the university at specialist conferences and seminars and contributing as needed and forming collaborative relationships with industrial, commercial, and government organizations outside of the university.vINR 3,00,000 to 5,00,000 P.A.
CompanyAverage annual salaries (INR)
HCL Technologies10,82 – 11.80 lakh
Unisys12.76 – 13.92 lakh
Cognizant Technology Solutions12.35  – 13.49 lakh
Accenture11.34 – 12.30 lakh
Capgemini7.11 – 7.73 lakh
Tech Mahindra12.36 – 13.30 lakh
Genpact14.27 – 15.62 lakh
Honeywell5.05K – 5.45 lakh
vv

FAQ’s for PGDM in Service Management

What are the eligibility criteria for Service Management?

Graduates with a minimum of 50% or similar CGPA in any subject from an Association of Indian Universities/AICTE-accredited university. For students in last year, the admissions offer is just conditional, and it will be revoked if you do not meet the eligibility requirements.
Minimum X and/or XII score required: Ideally, with a minimum of 50% in classes X and XII.
At the national level CAT, XAT, and MAT tests/scores
Work experience (if applicable) is needed: It’s nice to have, but it’s not required.

What are the top colleges for PGDM in Service Management?

Jaipuria Institute of Management, Maharaja Sayajirao University, New Horizon Leadership Institute, Swami Vivekanand Institute of information technology, Adam smith institute of management, Apeejay School of Management, and Advance institute of business management are some of the colleges for service management.

What is the duration of the course?

The duration of the course is two years.

What are the top job profiles in PGDM in Service Management?

Retailing Manager, Tourism Manager, Public Relation Officer, and Executive Director Lecturer are few of the job profiles for PGDM in Service Management.

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